Alternative Dispute Resolution

Pursuant to and in compliance with Law No. 144/2015, of 08.09, M&A Creative Agency provides the information necessary for the consumer customer to exercise his right of complaint to an official, third party and impartial entity. will help resolve the dispute in question.

Alternative dispute resolution is the possibility for all consumers to have recourse to official entities to assist them in resolving or directing a conflict before opening litigation in the courts.

As a rule, the procedure can be described as follows:

1) The consumer customer asks an impartial third party to act as an intermediary between himself and the supplier or service provider who is the subject of his complaint.
2) The intermediary may suggest a solution to your complaint, impose a solution on both parties, or bring the parties together to find a solution.

Alternative dispute resolution can be translated into "mediation", "conciliation" or "arbitration".
Alternative dispute resolution is usually less expensive, less formal and faster than the judicial route.

In case of dispute the consumer may resort to this Dispute Resolution Entity:

National Center for Conflict and Consumption Information and Arbitration


CNIACC - Centro Nacional de Informação e Arbitragem de Conflitos de Consumo
Faculdade de Direito da Universidade Nova de Lisboa
Campus de Campolide
1099-032 Lisboa
Tel.: 213 847 484


More informations:

consumer portal



Our website uses cookies to help improve your user experience. By using the Web site, you confirm that you accept their use. We hope you are in agreement. Use policy Cookies.